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FAQs

Q: Which payment methods do you accept?

A: We accept the following payment methods:
- Online credit card payment (Visa, MasterCard, American Express, Maestro)
- PayPal account payment

Q: How long will my delivery take?

A: Varies from country to country. Usually 1-2 weeks. Be patient.

Q: How long will it take before you ship my art work?

A: Most art works will be shipped in 24 hours after we have confirmed receipt of payment. It can take up to a week for payment to be confirmed. If you require a delivery before a specific date, please send an email before placing your order, so we can confirm if we can have the art work sent by the required date.

Q: Do I need a PayPal account to pay by credit card? When I click on "Checkout" the website always goes directly to PayPal.

A: PayPal simply act as the credit card transaction processing company. You do not need a PayPal account to complete a credit card payment - simply provide your credit card payment details on the PayPal page, to complete the transaction.

Q: Is my package protected ?

A: YES ! We ship in plastic/paper tubes with caps so your art is protected.

Q: How much does shipping cost?

A: It depends on your country and the items of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. It is usually about 7 euros.

Q: How secure is this store?

A: This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).